Overview:

This blog post will focus on enhancing the interviewing skills of EEO investigators, a critical aspect of conducting effective investigations. The post will delve into advanced techniques that can help investigators elicit more accurate and comprehensive information from witnesses and complainants, which is crucial for resolving complex EEO cases.

Key Points:

• Building Rapport: Discuss the importance of creating a comfortable environment for interviewees, which can lead to more open and honest communication.

• Questioning Strategies: Provide insights into various questioning techniques such as open-ended questions, probing questions, and how to appropriately use follow-up questions to gather detailed information.

• Handling Sensitive Topics: Offer strategies for approaching sensitive subjects and emotional responses, which are common in discrimination and harassment cases.

• Non-Verbal Cues: Explain how to read and interpret non-verbal cues to better understand the context of the interviewee's statements.

• Virtual Interviews: Since many investigations are now conducted remotely, tips for conducting effective interviews via video calls will be included.

• Legal Considerations: Remind readers of the legal boundaries and ethical considerations to maintain during interviews to protect the integrity of the investigation and the rights of all parties involved.

Objective:

The goal of this blog post is to provide EEO investigators with actionable strategies that improve their interviewing skills, thereby enhancing the effectiveness of their investigations. This can lead to more thorough and fair outcomes, ultimately upholding the principles of equality and non-discrimination in the workplace.

Written by Tiffany Baker